As organizations continue to grow and depend more on technology, the demand for managed IT services has never been higher. Managed IT services providers (MSPs) help businesses keep their IT systems up and running while minimizing downtime and mitigating potential risks. But not all MSPs are created equal. The right MSP can be a lifesaver for your business, but what if they aren't delivering on their promises? In this article, we'll discuss three crucial promises your managed IT services provider should be keeping, and if they aren't, it might be time to look for a new partner, like a Professional Technology Organization (PTO).
1. They uphold the same standards for clients and their internal team
Whether you're in Seattle or any other city, it's crucial to partner with a Professional Technology organization that upholds the same standards for their clients as they do for their internal team. This is essential for ensuring consistency, reliability and high-quality service across the board.
One of the key promises a reputable MSP should make is that they treat your business with the same care and attention they give to their own internal operations. This means they should prioritize your needs, stay up to date with the latest industry standards and ensure your IT systems are secure and efficient.
When evaluating a managed IT services provider, consider whether they invest in continuous training and development for their staff. This not only helps them stay current with industry best practices, but also ensures they can provide the same level of expertise to their clients. If your MSP isn't taking their own internal processes seriously, how can you trust them to do the same for your business?
As a Professional Technology Organization, Net-Tech offers all-inclusive IT services to Seattle organizations and beyond. One of the main benefits that our clients enjoy is that when a new technology or practice is implemented for one client, the same thing gets implemented across the board for all clients. New standards are constantly being created and implemented and all clients benefit.
2. They offer predictable monthly pricing
Another critical promise your MSP should keep is providing predictable, transparent pricing. Businesses depend on the ability to budget and plan for their IT expenses, and a reliable managed IT services provider should make that process as easy as possible.
Look for a Professional Technology Organization that offers a fixed, monthly fee for their services, like Net-Tech’s IT subscription program. This pricing model should cover all the necessary aspects of your IT needs, including monitoring, maintenance and IT support. Be wary of providers that charge additional fees for basic services, as this can quickly add up and create a financial strain on your business.
If your managed IT services provider isn't providing clear, predictable pricing, it might be time to start searching for a more transparent and reliable partner.
3. They are proactive and focused on risk reduction
The best managed IT services providers in Seattle should be proactive in their approach, focusing on risk reduction and prevention rather than merely reacting to problems as they arise. This means they should be constantly monitoring your IT systems, identifying potential vulnerabilities and implementing measures to prevent issues before they become critical.
Ask your MSP about their strategies for proactive risk management. They should have a comprehensive plan in place that includes regular system audits, vulnerability assessments and network monitoring. By addressing risks before they become problems, your MSP can help your organization avoid costly downtime and potential data breaches.
If your managed IT services provider isn't focused on proactive risk reduction, you may be leaving your business exposed to unnecessary threats. Many traditional managed IT services providers implement band-aid fixes and temporary solutions for your problems. On the other hand, Net-Tech’s IT subscription program not only includes proactive infrastructure monitoring and maintenance to fix problems before they happen, but we plan your IT strategy for 3-5 years ahead to make sure we’re on top of the ball.
If your MSP isn’t keeping their promises, ditch them for a PTO
Your managed IT services provider plays a crucial role in your organization’s success. They should hold the same standards for their clients as they do for their internal team, offer predictable monthly pricing and be proactive in their approach to risk reduction. If your current MSP isn't keeping these promises, it's time to reevaluate your partnership and find a Professional Technology Organization (PTO) that truly has your best interests at heart.
Net-Tech is committed to keeping our promises to our clients in the Seattle area and beyond. We guarantee that our IT subscription program will keep the promises that your current IT services provider is lacking.